Published, including
the awkward part.

While you are with us, no. We own it and run it, and you use it. That is exactly why it is €179 a month instead of eight thousand up front. You can buy it outright at any time for €2,950, and everything you have paid in your first twelve months comes off that price. We would rather say this on the pricing page than have you find it out on the day you want to leave.

A month’s notice and it stops. We take the site down and hand you your domain, your photographs and your written content, which were always yours. The design and the code stay with us unless you buy them. Nobody is held anywhere by a contract.

Because you have no reason to trust us yet. We design your homepage first and show it to you finished. If it is not obviously better than what you have, you walk away and we have lost a week, which is our problem and not yours.

For a site of ordinary size, yes: design, build, photography, hosting, the domain, security and unlimited changes. A shop, a booking system, several languages or a few hundred products costs more, and you get that number in writing before any work starts.

About two weeks from the first call, and you will have seen and approved the design inside the first week of that.

Then we will tell you so. We measure a few sites a week and a fair number of them are fine. You get the audit either way and it costs nothing.

It goes with the site, and that is the honest answer. Three years of ranking work lives in pages that come down with everything else. If you have built up a position worth keeping, buying the site outright is almost always the cheaper decision, and we will say so rather than let you walk away from it by accident.

Your email is separate and we do not touch it. If you have info@ on your domain today it keeps working exactly as it does now, whether you are with us or not, because the domain is yours throughout. We will help you move it if it is currently tangled up with an old web host.

Two working days for anything ordinary: a price, an opening hour, a photograph, a new dish, a room just finished. Same day if you ring and say it is urgent. A new page or a seasonal rebuild is about a week. If we ever miss that, tell us and stop paying, because the whole point of a monthly fee is that we have to keep earning it.

Not in your first two years. After that, never by more than inflation, never without ninety days written notice, and never in the month you would otherwise be free to leave. If we ever want more than that it will be because you asked for something bigger, and you will get the number first.

You do, directly to Google, on your own card. We manage the campaigns on the Everything plan and we agree the budget with you before a cent is spent. We take no commission on ad spend and we never mark it up: an agency paid a percentage of your spend has an interest in you spending more.

It transfers with the business at no charge. We will do the handover call with the new owner. If they would rather not continue, the buyout price stands and they can take it outright.

Nothing except that you can stop paying at the end of any month. That is deliberate and it is the strongest commitment we can make: an agency on a three year contract has already been paid, and an agency you can leave in thirty days has to be worth it in thirty days.